Digital Service Solutions
Overview of our Digital Solutions
The key services provided include both pre-take on and post loss solutions and allow for both on-site and remote engagement.
We provide world class live technology that allows us to assist with all claims and assessments for both motor and non-motor.
Our platform allows our Customer Officers to engage directly with the Clients and Field Staff for all assessments and claims that are required.
A team of professionals allows us to assist and deliver to Insurers, Captives, UMA’s, Administrators and Brokers accordingly.
Risk
Surveys
Our offering extends to residential, commercial, Industrial and agricultural and other niche risks in real time.
Pre-
Inspections
It is important to reliably know and have access to the condition and other relevant aspects of vehicles and items up-front.
Claims
Assessments
This incorporates both motor and non-motor with the emphasis on understanding the correct extent of damages or loss.
Insurance Fraud & Investigative Services
Fraud is on the increase and we have the means to interrogate and investigate potential cases as they are presented.
Features
- App-less live streaming from a browser, without any downloads, logins and installs
- On screen customer guidance assisted by the Acorn Customer Officer every step of the way
- Detailed photos and videos can be added
- GEO based time / date stamp for the report
Benefits
- Reduced fraud threat
- Early intervention and mitigation
- Smarter connection to the Policyholder
- Reduced claim costs due to saving on time and travel
- Faster collation of information related to the loss or damage
- Any-time quality audits with secure cloud storage and accessibility
- Avoidance of unnecessary car hire costs until the vehicle due for repairs